dispute resolution

Our Internal Dispute Resolution Scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer:-

Name: Mr. Shaun Smith
Phone: 1300 330 778
Email: admin@smithinvest.com.au
Address: PO Box 203 Sans Souci NSW 2219

In communicating with our Complaints Officer please explain the details of your complaint as clearly as you can. You may do this verbally or in writing. 

When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.  

Our External Dispute Resolution Scheme

If we do not reach agreement on your complaint, you may subsequently refer the complaint to our ASIC Approved External Dispute Resolution (EDR) Scheme.  Our external dispute resolution provider is:-

Name: Australian Financial Complaints Authority    
Phone: 1800 931 678   
Email: info@afca.org.au

Address: GPO Box 3 Melbourne VIC 3001    
Website: www.afca.org.au

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.